My (our) guess is that there is something rolling out to their servers slowly, like the SHA-2 change in Jan 2016. What is worse is that Gmail is also doing it.Īll we have been able to do is work around it, because we have yet to enable it in house, so we can't open a ticket with Microsoft or Google, because we can't back up our findings until someone who has the issue calls 2nd level support and agrees to share their Configuration report, machine logs and trace of the issue. Your printer doesn't have the SMTPS option, but I have a co-worker who also worked around it on an AltaLink device using port 25 with STARTTLS (MS allows that, it will redirect to port 587 ), but in a second identical scenario that trick did not work. We went around the issue by using port 465 with SMTPS and left everything else the same. Reset the one that wasn't, and used a clone from the one that was and it still got the error (503 Bad sequence of commands) I had a printer with the exact error on Jan 17th 2019, it was right next to an identical printer using the same information that worked just fine. It happens to some people some times, very rare, and as far as I know, we (Xerox 2nd level support) have not found a fix. From Feedback, users can submit new feedback for the community or participate in existing feedback by voting for feedback that matches their own or commenting on existing topics. Unalbe to connect to remote server (if I change encryption type it comes back immediately" When I click "Send E-mail" it spins for 5 minutes or so before coming back with error Unable to send Test Email. Host name port 587 (verified through Telnet directly then mfp logs via network logging that it's talking to Microsoft) This should also imply that DNS is working as it was able to resolve the FQDNĬredentials verified by logging into account and sending mail manually
I've read through MS and Xerox guides and still the same error. For how-to articles, video and training, visit Microsoft Support. For technical support and break/fix questions, please visit Microsoft Answers. I am attempting to setup SMTP connectivity on my C8045 ( 101.002.008.27400) Welcome to the Office 365 community Make sure to also visit the Microsoft 365 community to get the latest news, participate in live events, share best practices and discuss topics related to Microsoft 365.